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Introduction

Integrate Gurubase with Zendesk to use your Zendesk tickets/articles as data sources for Gurubase.

For Gurubase Self-hosted version, this integration is currently in beta and available to selected users. For Gurubase Cloud version, this integration is available to all users.

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Steps to Integrate

  1. Create your API Key

    • Go to your Zendesk API key settings. Its URL is of format:

    https://{subdomain}.zendesk.com/admin/apps-integrations/apis/zendesk-api/settings/tokens

    Replace {subdomain} with your subdomain.

    • Click “Add API token”
    • Copy it

  2. Navigate to Integrations

    • Go to the Gurubase dashboard
    • Click on “My Gurus” under the profile
    • Click on the Guru you want to integrate with Zendesk
    • Click on the “Integrations” tab
    • Click on the “Zendesk” option

  3. Fill in the fields

    • Domain - Your Zendesk domain address (e.g. gurubase.zendesk.com)
    • User Email - Your Zendesk user email
    • API Key - The API key you created in Step 1
Zendesk Integration Fields

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Using the Bot

In the Guru edit page, you can now use the “Zendesk Data” button to add your tickets and articles as data sources.

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Next Steps

API Reference

Explore our API documentation

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