Zendesk Integration

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Introduction

Integrate Gurubase with Zendesk to use your Zendesk tickets/articles as data sources for Gurubase.

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Steps to Integrate

1. Create your API Key

   • Go to your Zendesk API key settings. Its URL is of format:

   https://{subdomain}.zendesk.com/admin/apps-integrations/apis/zendesk-api/settings/tokens

   Replace {subdomain} with your subdomain.

   • Click “Add API token”
   • Copy it

2. Navigate to Integrations

   • Go to the Gurubase dashboard
   • Click on “My Gurus” under the profile
   • Click on the Guru you want to integrate with Zendesk
   • Click on the “Integrations” tab
   • Click on the “Zendesk” option

3. Fill in the fields

   • Domain - Your Zendesk domain address (e.g. gurubase.zendesk.com)
   • User Email - Your Zendesk user email
   • API Key - The API key you created in Step 1

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Using the Bot

In the Guru edit page, you can now use the “Zendesk Data” button to add your tickets and articles as data sources.

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Next Steps