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Everything Gurubase holds about your account is reachable from Your Data in the account menu, without contacting anyone.

What we hold

The page lists each kind of record attached to your account and how many of each there are: questions you asked, conversations, API keys, gurus you maintain, emails we sent you, and your account record itself.

Download a copy

Download produces a single JSON file containing all of it. JSON is a structured, commonly used, machine-readable format, so the file can be read by another service as well as by you. The file also carries the information that has to travel with a copy of your data: why it is processed and on what legal basis, who receives it, which of those are outside the EEA and under what safeguard, how long each kind of record is kept, where the data came from, and what your other rights are. Alongside it is the list of what would survive an account deletion, and why, so you can see that before deciding.

Delete your account

Delete removes your account and the personal data attached to it. To confirm, type your own email address; there is no single-click path to it.
Self-service account deletion is available on Gurubase Cloud only. On a self-hosted installation the Delete option is not shown, and the deployment operator is the controller for your data. Contact your operator to request erasure; they carry it out with the erase_personal_data management command. Download still works on self-hosted, so you can obtain a copy of your data yourself.
Deletion is permanent. Download your data first if you want to keep a copy. Your login goes with it. The sign-in account held by our identity provider is deleted in the same step, so the email address, name and picture it stored are removed and the credentials no longer work. If any part of this fails, nothing is deleted at all and you can try again, rather than being left half deleted. Files you uploaded go with it. Images, log files and documents you attached to a question are removed from storage, not just unlinked, along with the spreadsheets from any bulk answer runs you started. A few records are kept and detached from you rather than deleted:
  • Questions and conversations stay with the guru that answered them, as its owner’s content and analytics history, with your account link and any identifiers removed.
  • Billing and usage records are kept for the statutory accounting period.
  • Emails we sent you keep the fact and time of sending, without the address.
Deleting removes your data from the live systems. Copies taken before your request survive a little longer and then expire on their own: database backups are kept for 14 days, and a deleted file stays recoverable in storage for 7 days. After that no copy remains. Both exist for disaster recovery and are not consulted to answer questions or to restore a deleted account. If a guru lists you as its only maintainer, deletion is blocked until you add another maintainer or delete the guru, so nobody else’s knowledge base is destroyed by your request. The page tells you which guru, before you confirm. On a self-hosted installation the same rule applies when the operator runs the erasure command, and the last administrator is blocked in the same way, since erasing them would leave the installation with nobody able to administer it.

If you do not have an account

People who use a Gurubase-powered widget, Slack bot or API never create an account. Their requests go to the customer running that guru, who can answer them through the end-user data endpoints, which read and erase what a single Guru holds about one person: their questions, conversations, searches, any stored profile, and any memories.