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Add Gurubase to your Jira workspace to automatically answer support tickets, provide documentation links, and assist your team — all without leaving Jira.

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Why Use the Jira Bot?

Auto-Answer Tickets

Bot automatically responds to new tickets matching your JQL query

Reduce Response Time

Instant answers from your knowledge base while agents handle complex issues

JQL-Powered Targeting

Control exactly which tickets the bot monitors using Jira Query Language

Context-Aware

Answers consider ticket title, description, and comments

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How It Works

ModeBehavior
AutoBot automatically responds to new tickets matching your JQL. Also responds when mentioned
ManualBot only responds when explicitly mentioned with @gurubase
Self-hosted: This integration is currently in beta for selected users. Cloud: Available to all users.

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Setup

1

Create Atlassian API Token

  1. Go to Atlassian API Token settings
  2. Click Create API token
  3. Copy the token
2

Navigate to Jira Bot

Go to Gurubase Dashboard → Select your Guru → Integrations → Deployments → Jira
3

Connect Your Jira

Fill in the connection details:
FieldValue
DomainYour Atlassian domain (e.g., your-domain.atlassian.net)
User EmailYour Atlassian account email
API TokenThe token you created in Step 1
Jira Integration Fields
4

Configure Bot Settings

After connecting, configure the bot behavior:
Jira Bot Settings
Bot Mode: Choose Auto or Manual mode.JQL Query: Define which tickets the bot monitors. Click Validate to test your query.Example JQL queries:
project = SUPPORT AND status = Open

project IN (HELP, SUPPORT) AND created >= -7d
The Jira Bot only processes new tickets created after setup. Updates to JQL only apply to future tickets — historical tickets are not processed.

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Using the Bot

Once configured, the bot automatically monitors tickets matching your JQL query and responds based on your mode setting. To manually trigger a response, mention the bot in any ticket comment: 
@gurubase How do I reset my password?

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Next Steps

Jira Data Ingestion

Import Jira tickets as knowledge sources

Slack Bot

Add Gurubase to your Slack workspace

Zendesk Bot

Deploy Gurubase in Zendesk

Data Sources

Add documentation the bot will reference