Why Ingest Zendesk Data?
Learn from Past Tickets
Your resolved tickets contain answers to questions that will come up again
Knowledge Base Sync
Keep your Guru updated with your latest help center articles
Attachments Included
Images and text files attached to tickets are indexed too
Auto-Sync
Backfill jobs automatically import new content on a schedule
What Gets Indexed
| Content Type | What’s Included |
|---|---|
| Tickets | Ticket body, all comments, resolution notes |
| Articles | Full article content from help center |
| Attachments | Images and text files attached to tickets/articles |
| Metadata | Ticket status, tags, and dates for context |
Self-hosted: This integration is in beta for selected users.
Cloud: Available to all users.
Setup
Navigate to Zendesk Integration
Go to Gurubase Dashboard → Select your Guru → Integrations → Ingestions → Zendesk
Adding Zendesk Content
After connecting, you can import content in two ways:
Option 1: Add Individual Tickets/Articles
Best for importing specific tickets or articles by URL.
| Setting | Description |
|---|---|
| Content Type | Choose “Fetch Tickets” or “Fetch Articles” |
| URLs | Enter ticket or article URLs, one per line |
| Date Range | Optionally filter by creation date |
Option 2: Create Backfill Job
Best for bulk imports and automatic ongoing sync.
| Setting | Description |
|---|---|
| Content Type | Tickets or Help Center articles |
| Sync Interval | How often to check for new content (minimum 1 hour) |
| Sync Now | Manually trigger an immediate sync |
Viewing Indexed Content
Imported tickets and articles appear as individual sources in your Guru’s data sources list. You can:- View the exact content that was indexed
- Remove specific tickets or articles
- Check when content was last synced