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Turn your Zendesk history into AI knowledge. Import resolved tickets, help center articles, and attachments so your Guru can answer questions based on real support conversations and documentation.

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Why Ingest Zendesk Data?

Learn from Past Tickets

Your resolved tickets contain answers to questions that will come up again

Knowledge Base Sync

Keep your Guru updated with your latest help center articles

Attachments Included

Images and text files attached to tickets are indexed too

Auto-Sync

Backfill jobs automatically import new content on a schedule

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What Gets Indexed

Self-hosted: This integration is in beta for selected users. Cloud: Available to all users.

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Setup

1

Create Zendesk API Token

  1. Go to your Zendesk API settings:
  1. Click Add API token
  2. Copy the token
2

Navigate to Zendesk Integration

Go to Gurubase Dashboard → Select your Guru → Integrations → Ingestions → Zendesk
3

Connect Your Zendesk

Fill in the connection details:
Zendesk Integration Fields

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Adding Zendesk Content

After connecting, you can import content in two ways:
Add Zendesk Content Modal

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Option 1: Add Individual Tickets/Articles

Best for importing specific tickets or articles by URL.
Add Individual Zendesk Data

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Option 2: Create Backfill Job

Best for bulk imports and automatic ongoing sync.
Create Zendesk Backfill Job
Use backfill jobs to keep your Guru automatically updated with new resolved tickets and published articles.

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Viewing Indexed Content

Imported tickets and articles appear as individual sources in your Guru’s data sources list. You can:
  • View the exact content that was indexed
  • Remove specific tickets or articles
  • Check when content was last synced

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Next Steps

Zendesk Bot

Deploy Gurubase as a Zendesk app for agents

Jira Ingestion

Import Jira tickets as knowledge sources

Confluence Ingestion

Import Confluence pages

Data Sources

Add more knowledge sources